Returns & Exchanges
At Viwoods, we want you to be completely satisfied with your electronic devices, which is why we offer a 30-day return policy on all hardware and accessories in their original condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick resolution for a refund or replacement.
Initiate Your Request
Log into your Viwoods account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely place the electronics in their original packaging, ensuring all cables, manuals, and protective inserts are included to prevent damage during transit.
Ship to Service Center
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized carrier location for tracked delivery to our inspection facility.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing